TripSafe is a comprehensive travel assistance package that covers a wide range of potential problems you might face during a trip. It includes assistance services like emergency cash, travel alerts, passport and luggage lost assistance and a 24/7 hotline for any travel emergency. It also includes covers like trip cancellations, medical emergencies, lost luggage, travel delays, and more. It’s designed to give you peace of mind by protecting you against various unexpected events that could disrupt your travel plans.

TripSafe is proud to have partnered with some of the most reputed Indian and international companies when it comes to insurance and assistance.

 

Assistance: Our Global Assistance Partner is Across Assist. With a global network and 24/7 availability, the Across Assist team is equipped to help our customers navigate any emergency faced abroad.

 

Insurance: For our comprehensive international travel insurance, we have tied up with Aditya Birla Health Insurance (ABHI). ABHI is one of India’s pre-eminent health insurance companies offering a suite of health and travel insurance products with a distribution network in over 5000 cities through partner and branch offices. ABHI is part of Aditya Birla Capital, the holding company for the financial services businesses of the $65 billion Aditya Birla Group. Learn more about ABHI at https://www.adityabirlacapital.com/healthinsurance/homepage

 

Cyber education: Cyber crime is increasingly becoming a major threat, especially for travellers abroad. We have partnered with Canada-based Boxx Insurance, a leader in cyber security, to provide tools and content to help our travellers stay ahead of cyber insurance threats.

 

We will be continually adding additional value added services to our TripSafe Assistance package.

 Insurance provides financial coverage against losses that the traveller may incur for various unexpected eventualities. So, for example if travellers have an unexpected medical emergency abroad, or lose bags, or face theft of passport – they will receive a financial payout for such events, subject to the relevant terms and conditions. 

Assistance offers a 24 x 7 helpline to help travellers navigate any difficulties they face abroad. So, if you need a doctor, or guidance to the nearest embassy or police station, or have a roadside emergency – you can call the helpline, and they will guide you. There is no financial payout however and you will be responsible for paying the costs of any services that you avail of. 

We have made booking TripSafe extremely easy and flexible for you. You have four options to book:

• During your flight ticket booking journey: For a one click purchase at the time of booking your ticket, you can choose TripSafe Super. This can be issued for travellers between 0 and 60 years of age from the Flight Booking journey. Date of Birth and Passport details are not mandatory for availing TripSafe Super. 

• After your flight ticket booking journey: TripSafe Ready banner allows you to book TripSafe after you have successfully booked your flight. To be eligible for TripSafe Ready, the flight booking must be an international round trip & should complete within 90 days. Additionally, the age of the passenger should not be more than 70 years and 364 days. 

• Through the standalone TripSafe page on the Tripjack portal:: If you have bought your international ticket elsewhere, or would like to book TripSafe at some later point of time, you can do so from the TripSafe Tab on the Main Menu. You will get the option to issue TripSafe Classic Silver ($50k Sum Insured), TripSafe Classic Gold($100k Sum Insured), TripSafe Silver Plus ($50k Sum Insured), TripSafe Gold Plus ($100k Sum Insured), TripSafe Platinum ($250k Sum Insured) for travellers between 0 and 70 years of age.

• Offline issuance through email and WhatsApp: TripSafe policies can also be issued offline by contacting us through email, WhatsApp or call. 

Pricing for TripSafe Classic Silver, TripSafe Classic Gold,  TripSafe Silver Plus, TripSafe Gold Plus & TripSafe Platinum varies with the age of the traveller, and covers travellers between 0 and 70 years of age. 

TripSafe Super offers a single price for all ages between 0 and 60 years of age.

Yes, TripSafe has different pricing for Worldwide,  Worldwide excluding US & Canada, & Asia. 

The TripSafe Classic Series is the budget friendly offering of our Global Assistance Package with Travel Insurance, designed for travelers seeking essential medical and trip-related coverage at a cheaper price. It comes in two variants:

• Classic Silver:
  
  

• Pre-existing disease cover up to $5,000 

• In-patient care up to $50,000
  
  

• Outpatient care up to $5,000
  
  

• Medical evacuation & repatriation up to $10,000
  
  

• Basic baggage, trip-delay and personal-accident benefits
  
  

• 24/7 global assistance services (e.g., emergency cash delivery, interpreter referrals)
  
  

• Classic Gold:
  
  

• All Classic Silver benefits with higher limits (e.g., $100,000 in-patient cover)
  
  

• Increased trip-cancellation and baggage-loss cover
  
  

• Same suite of Around-the-Clock assistance services
  
  

Both plans include an automatic extension (up to 7 days) if your trip is interrupted by a covered event, and pre-existing condition support up to $5,000 in life-threatening situations. The Classic Series offers a streamlined, cost-effective way to safeguard your health and travel arrangements without extra add-ons.

The Classic Silver and Gold plans provide essential medical and travel–baggage cover plus 24/7 assistance—but they do not include the following features and add-ons that you’ll find in our Plus or Platinum tiers:

1. Contingency & Special-Event Covers

• Daily allowance (travel delay stipend)
  
  

• Personal accident (common-carrier)
  
  

• Loss of passport cover
  
  

• Hotel over-booking compensation
  
  

• Return of minor child assistance
  
  

• Hijack distress allowance
  
  

• Identity-document theft/loss cover
  
  

2. Disruption & Emergency Top-Ups

• Missed connection cover
  
  

• Mugging cover
  
  

• Compassionate visit & travel (to hospitalized relative)
  
  

• Adventure-sports injury cover
  
  

• Cruise-trip cover
  
  

3. Value-Added Bundles & Add-Ons

• CyberSafe Package (device & data protection)
  
  

• International Data eSIM
  
  

• Baggage Protection
  
  

If you need any of these benefits, consider upgrading to Silver Plus, Gold Plus or Platinum, which bundle them in by default.

TripSafe Ready is TripSafe’s seamless one-click integration of the TripSafe Silver Plus travel-insurance package directly into your flight-booking flow.

You can book TripSafe Ready through these 3 quick steps:

1. Complete an international round-trip flight booking on the Tripjack portal.
   

2. A banner appears saying “Safeguard your customer instantly with TripSafe Silver Plus.” appears. 

3. Click “Activate Now”, review the coverage details, pay, and you’re protected.

• Only international round-trip flight bookings.

• The duration of travel should be under 90 days.
  

• Passenger details must include date of birth & passport number
  

• Available for Indian nationals aged 0–70 years

Across Assist is a global assistance provider and third-party administrator, offering 24/7 call and digital support for your customers traveling worldwide. In emergencies, they offer services like Roadside Assistance, Lost Luggage Support, Medical Support and several other services.

Assistance services offer 24/7 support for emergencies, such as locating medical facilities, handling lost luggage, and arranging emergency aid, ensuring you have help whenever needed.

It is important to note that assistance is not insurance. Assistance services only help in arranging the requested services, but the actual cost of the service must be paid directly by the customer. So, contacting the 24/7 hotline is free and you will be guided to a provider who can take care of the particular service you need e.g. paramedics, interpreter etc. There is no charge for getting the required information. However, the cost of using the services of the providers is not included or reimbursed and you will be liable for the charges of any service you use.

This feature assists in finding qualified interpreters to help overcome language barriers in foreign countries.

This option helps you by providing guidance and assistance in contacting and navigating services offered by your country's embassy abroad.

This helps by helping in locating and communicating with local police stations, including help with reporting incidents or obtaining information.

It helps by providing support in locating and recovering lost or delayed baggage during travel.

The travel alert feature provides real-time notifications about risks or disruptions, like weather, political unrest, or health outbreaks, helping travellers stay informed and safe.

The emergency cash delivery feature provides access to cash in case of financial emergencies during travel, arranging for funds to be delivered or made available through a local provider when the traveller’s money is lost, stolen, or inaccessible.

The minor child management assistance feature arranges for the safe supervision and return of a minor child to their home country if the accompanying adult is hospitalized or incapacitated during the trip, ensuring the child's well-being in the absence of the guardian.

Our packages covers most countries around the globe except regions classified as war zones. Please see the specific policy terms and conditions for details. 

A deductible in a travel insurance policy is the amount of money you must pay out of your own pocket before the insurance company starts covering your claim. For example, if your policy has a $100 deductible and you make a claim, you'll pay the first $100, and the insurance will cover the rest, up to the policy's limits.

$50,000 , $100,000 or $250,000 is the sum insured for medical expenses incurred. So, a $50,000 policy will pay a maximum of $50,000 for your medical expenses abroad, a $100,000 policy will pay up to $100,000 and similarly a $250,000 policy will pay up to $250,000.

Yes, we do have TripSafe Platinum which is a $250,000 Sum Insured plan for travellers who want a premium plan.

Premiums are calculated based on factors such as the traveller’s age, trip duration, destination, and the type of coverage selected.

Yes, most definitely. We have various TripSafe packages, and some of them cover senior citizens.  

Sub-limits in travel insurance are a pre-determined cap on specific medical expenses; this is the maximum amount the insurer will cover for that specific expense. Sub limits can vary by age and feature so please check your policy document for any sub-limits that apply. 

Our travel insurance policies include coverage for medical expenses related to COVID-19, up to the sum insured limit. This includes treatment costs if the traveller contracts COVID-19 during their trip.

PED means a medical condition that was diagnosed before purchasing this policy. Some examples include High BP, Cancer, Diabetes, Asthma, Thyroid etc. PEDs, in general, are not covered in many insurance policies. In our ABHI policies, PED is covered up to a certain amount, but only for a life-threatening situation (LTS). This limit will vary with age and the sum insured. Please read policy wordings for further details. 

LTS or a life-threatening situation which refers to any circumstance where an individual's life is at immediate risk due to severe injury, illness, or a dangerous event, requiring urgent medical intervention to prevent death or serious harm.

Our policies include access to 24/7 emergency assistance services. If a traveller needs medical help while abroad, they can contact the emergency hotline for support, which includes arranging medical care, evacuation, and other necessary services.

 Yes, emergency dental treatment is covered under the ABHI policy, up to a specified limit. This coverage is intended for urgent dental issues that arise during the trip. Refer to the specific policy terms for details.

In-patient care means treatment for which the insured person must stay in a hospital for more than 24 hours for a covered event.

Day care treatment refers to medical procedures or surgeries that don't require an overnight hospital stay but need hospital facilities for a few hours.

Automatic extension in a travel insurance policy means the policy coverage is extended beyond the original end date if the insured's trip is unexpectedly delayed due to covered reasons.

The daily allowance in a travel insurance policy typically refers to the amount of money provided per day to cover additional expenses when the insured is hospitalized.

Medical evacuation cover in a travel insurance policy means financial protection for the costs of transporting a sick or injured traveller to a suitable medical facility or back home for treatment.

Repatriation of mortal remains refers to the coverage provided for the costs associated with returning the deceased person's body to their home country or place of residence.

The policy provides you coverage against emergency dental treatment needed due to accidents or sudden acute pain, such as relief for severe pain, treatment of broken teeth, or other urgent dental issues during your travel.

CyberSafe by Boxx is a package designed to provide you with the support you need to stay secure from evolving digital threats. It offers a range of advanced tools that help you keep your digital environment safe. 

To get started simply click the link provided in your TripSafe Document and complete your registration by entering your TripSafe ID and creating a password of your choice.

 

CyberSafe services would be accessible for a period of 30 days, starting 7 days before your scheduled departure date.

This package gives you exclusive access to:

 

a) Digital Risk Assessment

Digital Risk Assessment is a questionnaire that gives you a risk score along with recommendations that will help you minimize your digital risk exposure.

 

b) Identity Monitoring

Identity Monitoring provides continuous dark web monitoring with in-depth insights, allowing you to identify and fix vulnerabilities due to exposed data before cybercriminals can exploit them.

 

c) Digital safety

Digital Safety is a collection of articles, videos and educational content to help you and your household strengthen your cyber knowledge and reduce cyber risks.

 

d) Help & Support

It includes Guided Assistance, which provides step-by-step solutions to common cybersecurity issues. This valuable resource empowers you to independently resolve minor problems efficiently and save time.

When you access the CyberSafe portal, an alert icon will appear on the dashboard indicating a new breach. You should check the ID monitoring section and review the list of breaches associated with your email ID and other important details linked to it. We will also send breach alerts to the email used for registration. 

BOXX specifically DOES NOT warrant that the Service is sufficient for any legal, regulatory and/or compliance obligations applicable to you under the relevant laws that arise in the event of a Cyber Security Incident. Among other reasons, this is because there are many types of Cyber Security Incidents. We advise all our members, in the event of a Cyber Security Incident to obtain legal advice as to its legal and/or compliance obligations under the applicable laws. 

In case of any queries, you can write to Boxx at tripsafe.cybersafesupport@boxxinsurance.com.

Once TripSafe is issued, major changes are not allowed. Please contact us on +91 79695 40703 for further details. If you need to make any major changes, you can cancel the current package and have a new one issued before the scheduled departure date.

Yes, TripSafe can be issued for travellers with pre-existing medical conditions. However, coverage for these conditions may be subject to certain limitations or exclusions. Please review the specific ABHI policy details for more information.

Currently, we only provide assistance for international travel.

It is very simple. You can call +91 120 4501451, which is a round-the-clock hotline available to provide you with emergency and travel related assistance services.

You can contact Falck Global Assistance on +91 124 4498782 for any assistance. For any other assistance or if you are not sure where to call, you can contact TripSafe helpline on +91 79695 40703

You do not need any documents to register or intimate a claim. You can either contact the TripSafe Helpline or Falck Global Assistance and they will help you with the process of intimating a claim. Once a claim is registered, the Claims team from Falck will contact you for the documents needed.